Aimed at staff and team members 

The one-day programme, Delivering Service Excellence, is aimed at staff and team members of all hospitality and tourism related businesses and organisations in Glasgow.

Participants will learn how to understand different types of customer, the impact of a positive attitude and how to take service delivery to the next level. Every participant will leave with a set of actions that they will complete to go from great service to outstanding service.


For a limited time, this one-day course is being offered at just £55+VAT per person. This includes lunch, refreshments and all participants receive a Glasgow Welcomes certificate and badge on successful completion.

Benefits for businesses and individuals:

Feedback on Glasgow Welcomes – Delivering Service Excellence highlights the relevance of the workshop:

"Great course content, which matches the standards that we are trying to achieve within our business."

Donna O’Hanlon, Deputy General Manager, Holiday Inn Express


Glasgow Welcomes options: 

If you prefer, this course is ideal for delivering in-house through your own experienced trainers. Or you may wish to hire a licensed trainer to deliver to your team at your own premises

Questions?  Please contact [email protected]                   

The Glasgow Welcomes initiative is supported by the city's public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations/sectors/groups.

The Glasgow Welcomes: SERVICE EXCELLENCE PROGRAMME offers a range of certificated courses and opportunities for all levels from leadership to front line.


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