Opportunities for qualified in-house trainers to deliver the course to their teams

The Glasgow Welcomes Trainer Training programme presents an opportunity to gain a licence to deliver the one-day Delivering Service Excellence course to your own frontline staff in-house, helping to inspire them to deliver exceptional customer service, leading to increased motivation and ultimately to increased sales.

The training will be followed by ongoing support from the Glasgow Welcomes Training Facilitator and the Glasgow Welcomes Champions Group, with regular networking and update sessions with fellow trainers throughout the city to share best practice, hints and tips. All training materials are included, with no further cost for delegate packs for your teams, which makes this a cost-effective option.

Please note that this workshop is limited to six places due to its participative nature. You are advised to read the course programme PDF to find out more about who can attend this workshop.

The course includes lunch, refreshments and all participants receive a Glasgow Welcomes certificate and badge on completion. Glasgow Welcomes courses are offered at cost effective rates which offer excellent value, so make sure you take advantage for your business.

Benefits for businesses and individuals:

"A very enjoyable course that is relevant to my job and will help us to roll out training in the hotel."

Julie Morrison, HR Manager, Crowne Plaza Glasgow


Questions?¬† Please contact [email protected]

The Glasgow Welcomes initiative is supported by the city's public sector partners (Scottish Enterprise, Skills Development Scotland, VisitScotland and Glasgow Life) and representatives from hospitality and tourism-related associations/sectors/groups.

The Glasgow Welcomes: SERVICE EXCELLENCE PROGRAMME offers a range of certificated courses and opportunities for all levels from leadership to front line.


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