Glasgow Welcomes is the city’s Tourism Service Initiative. The aim and purpose of the Glasgow Welcomes Initiative is to help raise standards of customer service excellence across the visitor experience, for the benefit of individuals, tourism businesses and Glasgow as a tourism destination. This is a not for profit initiative.
Any personal data or sensitive personal data provided by you to Glasgow Welcomes through your use of this website or through other means will be held and processed in accordance with the data protection principles set out in the General Data Protection Regulations, for Glasgow Welcomes and its partner organisations: Scottish Enterprise, Skills Development Scotland and VisitScotland.
By visiting and using this website and/or participating in activities with us, you are agreeing to the terms of this policy. For the purposes of the General Data Protection Regulations, the data controller is Glasgow Welcomes.
Events & workshops: In order to book a place at any of our events or workshops, you will be required to enter into correspondence with us by phone, email or otherwise. We will require certain information about you such as contact details (name, telephone number and email address), job title, place of work, line manager’s contact details and billing information, in order to process your booking.
E-zines: You can register to receive our email newsletters and news updates on this website. This is entirely optional and you may unsubscribe at any time.
Feedback forms: Following attendance at our events and workshops we will ask you to provide feedback either online or by completing a paper feedback form. We will ask for details such as your name, email address, job title and place of work.
Enquiries: Your contact details required as part of an enquiry or ongoing relationship with us.
Glasgow Welcomes may collect and use users’ personal information for the following reasons:
To send periodic emails and e-zines;
To inform you of our news and upcoming opportunities;
To respond to enquiries, questions, and/or other requests;
As part of an ongoing relationship with you with relation to the function of our work;
To provide you with information about other services we offer that are similar to those that you have already enquired about;
To make suggestions and recommendations to you and other users of our website about goods, services or opportunities that may interest you or them;
To invoice for events and workshops booked;
To issue Glasgow Welcomes certificates and badges to successful participants in our programmes;
To ask you to provide feedback on events you have attended, either online or by completing a paper feedback form;
To ask you to participate in industry related surveys;
To notify you about changes to our services;
For internal operations, including data analysis, research, statistical, survey and evaluation purposes.
We do not sell, trade, or rent users’ personal identification information to others.
We may send information about you to other companies or people in the following situations:
As part of our work, Glasgow Welcomes may share your information with professional advisers, and with strategic partners, namely: Scottish Enterprise, Skills Development Scotland, VisitScotland; and other individuals and organisations that we employ or work with to perform functions in certain situations on our behalf. Examples of these functions include providing learning and development services, following up on enquiries and for evaluation purposes. These agents have access to the personal information required to perform their functions, but may not use it for any other purpose.
Compliance with law: we will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject. We may also exchange information with other companies and organisations for the prevention and detection of crime, fraud protection and credit risk reduction.
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored by Glasgow Welcomes.
Information you provide to us is stored securely. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to us or our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We only retain your data for the following purposes: statistical and evaluation purposes; to provide you with information about services we offer that are similar to those that you have already enquired about; and to maintain our ongoing relationship with you.
We retain your data until you inform us that you no longer wish to be involved with Glasgow Welcomes. After this we will anonymise your data to use for monitoring purposes and to collect statistics.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of historical research and statistics).
We do not transfer personal data outside the European Economic Area without first ensuring that an adequate level of protection is in place.
We do not use any form of automated decision making in our business.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
Some of the events we provide are attended by large numbers of people. To obtain individual consents for photography or video footage in these cases would be almost impossible. Where we film or photograph at these locations, we will instead display notices that this location is being used for photography/filming. By entering these locations you give CONSENT to being included in any of our filming or photography activity and that any images of you captured may also be used by us or any of our partner organisations for promotional purposes. If you have any concerns you can raise this with our staff on site.
To exercise all relevant rights, or for queries or complaints please in the first instance contact [email protected]
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