Accessibility Statement

This website is run by Glasgow Life (Culture and Sport Glasgow (Trading) CIC).  We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this site?

We know some parts of this website are not fully accessible:

  • Some video does not include captions. This fails WCAG 2.1 success criterion 1.2.1 (non-text content).
  • Audio description to be added to video This fails WCAG 2.1 success criterion 1.2.5 (non-text content).
  • Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Heading structure incorrect in several instances and some headings not read by screen reader. There are instances on several pages where screen reader cannot determine a change content on a page by filter selection. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Size and distance of footer icons are too small, icons are missing descriptive labels. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Distinct navigation ARIA landmarks are missing across the site. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Search box is missing text description of the functionality of the Search field, search button is incorrectly labelled. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Various pages have content read out in an illogical order to visual display, items sometimes read out twice, no landmarks to navigate. This fails WCAG 2.1 success criterion 1.3.2 (Meaningful sequence)
  • Some pages cut off when viewing on mobile landscape. This fails WCAG 2.1 success criterion 1.3.4 (Orientation)
  • Not all text is legible at 200%. This fails WCAG 2.1 success criterion 1.4.4 (Text Size)
  • Text contrast over images does not meet minimum criteria, e.g. homepage banner image. This fails WCAG 2.1 success criterion 1.4.1 (Use of colour)
  • Across the site colour contrast of some links is too low eg preview link on news page. This fails WCAG 2.1 success criterion 1.4.11 (Non-text contrast)
  • In several places images of text have been used, eg banner images on pages. This fails WCAG 2.1 success criterion 1.4.5 Images of text
  • Skip to content link is not in place across the site. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks)
  • Focus order is missing on each category with search results page, focus order is missing on filter results on news page. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)
  • Links are not appropriately named and grouped with related content. Category filters are named incorrectly or missing labels in search filters. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose - in context)
  • Headings on videos are not read correctly. Labels are missing on newsletter sign up boxes. This fails WCAG 2.1 success criterion 2.4.6 (Headings and labels) and WCAG 2.1 success criterion 2.5.3 (Label in name)
  • Visible focus state is not applied to results on search pages. This fails WCAG 2.1 success criterion 2.4.7 (Focus visible.)
  • Missing form labels across the site, such as search box and search filter categories labels on map. This fails WCAG 2.1 success criterion 2.5.3 Label in name
  • Screen reader has no indication of when the context of a page changes, e.g. on news pages when a filter is clicked or a date changes. This fails WCAG 2.1 success criterion 3.2.2 On input.
  • HTML validator shows parsing errors throughout site. Ensure filters have labels to indicate ‘Select Filter’.  This fails WCAG 2.1 success criterion 4.1.1 Parsing.

Feedback and contact information

If you need information on this website in a different format:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)(opens in a new tab).

Technical information about this website’s accessibility

Glasgow Life is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

Videos and images

  • Some images and social icons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • Some video does not include captions. This fails WCAG 2.1 success criterion 1.2.1 (non-text content).
  • Audio description to be added to video This fails WCAG 2.1 success criterion 1.2.5 (non-text content).
  • Text contrast over images does not meet minimum criteria, e.g. homepage banner image. This fails WCAG 2.1 success criterion 1.4.1 (Use of colour)
  • In several places images of text have been used, e.g. banner images on pages. This fails WCAG 2.1 success criterion 1.4.5 Images of text.

Navigation and accessing information

  • Heading structure incorrect in several instances and some headings not read by screen reader. There are instances on several pages where screen reader cannot determine a change content on a page by filter selection. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Size and distance of footer icons are too small, icons are missing descriptive labels. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Distinct navigation ARIA landmarks are missing across the site. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Search box is missing text description of the functionality of the Search field, search button is incorrectly labelled. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships)
  • Various pages have content read out in an illogical order to visual display, items sometimes read out twice, no landmarks to navigate. This fails WCAG 2.1 success criterion 1.3.2 (Meaningful sequence)
  • Some pages cut off when viewing on mobile landscape. This fails WCAG 2.1 success criterion 1.3.4 (Orientation)
  • Not all text is legible at 200%. This fails WCAG 2.1 success criterion 1.4.4 (Text Size)
  • Across the site colour contrast of some links is too low e.g. preview link on news page. This fails WCAG 2.1 success criterion 1.4.11 (Non-text contrast)
  • Skip to content link is not in place across the site. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks)
  • Focus order is missing on each category with search results page, focus order is missing on filter results on news page. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)
  • Links are not appropriately named and grouped with related content. Category filters are named incorrectly or missing labels in search filters. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose - in context)
  • Headings on videos are not read correctly. Labels are missing on newsletter sign up boxes. This fails WCAG 2.1 success criterion 2.4.6 (Headings and labels) and WCAG 2.1 success criterion 2.5.3 (Label in name)
  • Visible focus state is not applied to results on search pages. This fails WCAG 2.1 success criterion 2.4.7 (Focus visible.)
  • Missing form labels across the site, such as search box and search filter categories labels on map. This fails WCAG 2.1 success criterion 2.5.3 Label in name
  • Screen reader has no indication of when the context of a page changes, e.g. on news pages when a filter is clicked or a date changes. This fails WCAG 2.1 success criterion 3.2.2 On input
  • HTML validator shows parsing errors throughout site. Ensure filters have labels to indicate ‘Select Filter’. This fails WCAG 2.1 success criterion 4.1.1 Parsing.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We are clearing up our web content and web contributors will be asked to ensure new PDFs or Word documents meet accessibility standards.

Pre-recorded videos

Some pre-recorded videos don’t have an audio captioning or description, so the information in them isn’t available to people who cannot see or the hear the video content. This doesn’t meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.

The accessibility regulations do not require us to fix pre-recorded videos published before 23 September 2018 if they’re not essential to providing our services.

When we publish new content, we’ll make sure our use of images meets accessibility standards.

What we’re doing to improve accessibility

We are always open to suggestions, additions or the reporting of accessibility problems. Users can use the contact details supplied above.

  • We plan to undertake the work necessary to improve the accessibility of this website by the end of December 2020.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last updated on 23rd September 2020.

This website was last tested on 21st August 2020. The test was carried out by Whitespace Ltd.

The audit included a full evaluation the site against the WCAG level AA accessibility guidelines version 2.1, producing a report highlighting all issues and recommendations to rectify any issues.

Website evaluation included review of the following sections:

- Global (header and footer and navigation)
- Homepage

- Landing pages (e.g. Tourism and Visitor Plan)
- Content Pages
- News Gateway page
- Article pages

- Newsletter sign up page
- Site search and results
- 404 and 500 error pages

We tested: our main website platform, available at glasgowtourismandvisitorplan.com

This statement was prepared on 23rd September 2020. It was last updated on 23rd September 2020.